Return & Refund Policy

1-Year Guarantee

Every band is covered for 1 year from delivery. If the clasp, links, connectors or finish fail during normal wear within that year, we'll send you a free replacement or give you a full refund of the item price – and you won't pay for any shipping. Just email us your order number and a photo or short video of the issue.

Not covered: damage caused by accidents, misuse or modifications, and normal signs of wear such as light surface scratches.

30-Day Money-Back Returns

Changed your mind? You can request a return within 30 days of receiving your order for a full refund of the item price. This also applies to items bought during a sale or promotion. There are no restocking fees.

Return conditions

  • Items must be returned in the same condition you received them: unworn, complete (including all links and parts) and in the original packaging.
  • Items that are returned worn, damaged or incomplete may receive a partial refund (this does not apply to claims under our 1-Year Guarantee).
  • Apple Watch devices are not sold by us and cannot be returned to us.

How to start a return

  1. Email us at support@thewristhouse.com with your order number, the item(s) you'd like to return and a few clear photos of the items.
  2. We'll reply within 1–2 business days with the return address and instructions. Please don't send items back without contacting us first – packages sent without approval can't be matched to your order and may not be refunded.
  3. Ship the item(s) with a tracked shipping service and email us the tracking number.

For change-of-mind returns, return shipping costs are paid by the customer and are non-refundable. For damaged, defective or incorrect items and claims under our 1-Year Guarantee, you don't pay any shipping costs.

Buy More, Save More offers

Items received for free as part of an offer (such as Buy 1 Get 1 Free) can be exchanged, but not refunded on their own. If you return all items from an offer order, you receive a full refund of the amount you paid. If you return only part of an offer order and the items you keep no longer qualify for the offer, the regular price of the kept items is deducted from your refund. Free items are fully covered by our 1-Year Guarantee.

Damaged, missing or incorrect items

Please check your order when it arrives. If an item is damaged, missing or incorrect, contact us within 7 days of delivery with a photo or short video of the issue. We'll send a free replacement or issue a refund, and you won't pay any return costs. Defects that show up later are covered by our 1-Year Guarantee.

Exchanges

Need a different size or color? Contact us within 30 days of delivery. Return the original item following the steps above, and we'll ship the replacement free of charge as soon as your return has been received. If the new item has a different price, we'll refund or charge the difference.

Refunds

Once we've received and inspected your return, we'll email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may need an additional 5–10 business days to process it.

Questions?

Email us at support@thewristhouse.com. We reply within 24 hours on business days.